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KORR Medical TechnologiesKORR Medical Technologies
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Help Center

Home / Resources / Help Center
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Billing

2
  • How to Process a Purchase Order
  • Credit Card Not Processing
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CardioCoach App

5
  • General CardioCoach Software Issues
  • What heart rate monitors are compatible?
  • What are the phone compatibilities?
  • How do I upload Results?
  • Is there a fee for the CardioCoach App?
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CardioCoach App for Garmin Connect IQ

6
  • How can trainers view client workouts performed on the CardioCoach Garmin app?
  • How do I use CardioCoach Data Fields for my Garmin workouts?
  • How do I view, export and share my CardioCoach workouts from my Garmin watch?
  • How do I run a CardioCoach workout on my Garmin watch?
  • How do I upload CardioCoach Custom Workouts to my Garmin Connect IQ App?
  • How to use the CardioCoach Garmin Connect IQ App?
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Connecting Equipment to CardioCoach Software

4
  • How do I connect my Wahoo KICKR to my CardioCoach Software?
  • How do I connect my Moxy Monitor to CardioCoach Software?
  • How do I connect my Lode Ergometer to CardioCoach Software?
  • How do I connect my Trackmaster Treadmill to CardioCoach Software?
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General Questions

2
  • How do I know if my CardioCoach is a CardioCoach 1.0 or CardioCoach 2.0?
  • How can I listen to the Metabolic Mastery Podcast by KORR?
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KORR User Manuals

3
  • MetaCheck User Manual
  • ReeVue User Manual
  • CardioCoach User Manuals
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Metabolic Plans App

3
  • Can I monitor my client’s compliance?
  • Can I customize the meal plans for each client?
  • Is there a fee for the Metabolic Plans App?
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Printer Problems

4
  • Can’t Connect Printer to ReeVue or MetaCheck
  • Page Prints Blank
  • Print starts ½-way down the page or large font
  • No printer detected (Error 100)
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Reimbursement

3
  • CPT Code
  • Claim Rejected
  • Diagnosis Codes
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Service

7
  • How Long Does Service Take
  • Registration code expired
  • Heart rate pickup
  • Error Codes
  • How to send unit in for service
  • Routine O2 sensor replacement and calibration
  • General CardioCoach Software Issues
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Shipping

5
  • Shipping Insurance
  • My Shipping Label Did Not Print.
  • Sending Units From Outside the US
  • Expedited Shipping of a Serviced Unit
  • Tracking a shipment
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Training

3
  • Schedule Virtual Training Session
  • Training Videos
  • How do I support the VO2 hose during an exercise test?
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Troubleshooting Connection Issues (Bluetooth, Heart Rate Strap, USB)

4
  • Troubleshooting PC & Equipment Connections to CardioCoach
  • Why won’t my CardioCoach connect to my computer?
  • Bluetooth Connection Troubleshooting Guide
  • Why won’t my heart rate strap connect to my CardioCoach?
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Warranty

1
  • Product Warranty

KORR Medical Technologies, Inc

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1955 Milestone Dr STE C
Salt Lake City, UT 84104

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If you have questions about how to interpret your test results, unusual readings, different patient populations, or device operation, we have designed a page on this site to assist you here (About RMR & VO2). If you have additional questions, our Customer Support department will be happy to assist you.

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