Heart rate pickup

Polar coded heart rate pick-ups. 

The culprit for inconsistent heart rate pick-up is usually the heart rate strap: 

  • Either the battery is dead or the wiring in the strap has been damaged.  Both the battery and the strap can be easily replaced.  https://korr.com/product/coded-heart-rate-chest-strap/
  • At times, the black heart rate pick-up box can become damaged at the jack connector, causing an intermittent signal.  New pick-ups can be purchased on korr.com.  
  • Lastly, the heart rate jack mechanism within the unit can become damaged, requiring repair at a KORR certified service center.

Blue tooth heart rate monitors.  

  • Battery level of the heart rate monitor can be checked in the “About” section of the hardware. 
  • Ensure that you are connected to the correct heart rate monitor.  
  • If the Bluetooth seems to be the issue, make sure the airplane mode is off and Bluetooth is running on your computer.  If necessary, restart the computer and the CardioCoach software.
Was this article helpful?

Have Additional Questions?

Our KORR Medical Technology specialists are trained to answer any questions you may have. Call us at 1-877-859-3007, or click one of the options below.

Help Center Email Us Call
Save & Share Cart
Your Shopping Cart will be saved and you'll be given a link. You, or anyone with the link, can use it to retrieve your Cart at any time.
Back Save & Share Cart
Your Shopping Cart will be saved with Product pictures and information, and Cart Totals. Then send it to yourself, or a friend, with a link to retrieve it at any time.
Your cart email sent successfully :)

The European Union’s ePrivacy Directive (often referred to as the ‘cookie law’) and General Data Protection Regulation (GDPR) places requirements to provide information about, and gain consent for the use of cookies. This site uses cookies. By continuing to use this website, you agree to their use. To find out more, including how to control cookies, see here