If you are having difficulty establishing or maintaining a Bluetooth connection, try the following in any order:
- Ensure Bluetooth device (e.g. CardioCoach or heart rate device) is powered on.
- Ensure Bluetooth device (e.g. CardioCoach or heart rate device) is not connected/paired to any other device.
- Reduce interference. For example:
- Keep the Bluetooth device (e.g. CardioCoach or heart rate device) close to the PC.
- Turn off any unused Bluetooth devices.
- If possible, turn off fluorescent lighting, TVs, radios, etc.
- Ensure PC supports Bluetooth:
- Try to toggle Bluetooth on and off. If toggle is missing, your PC may not support Bluetooth.
- Toggle Bluetooth on and off.
- Open Windows “Bluetooth and other devices settings” (can be found using the Windows search bar).
- Locate Bluetooth toggle.
- Click switch to toggle.
- Restart the PC.
- Open the Start menu.
- Click the power icon.
- Click Restart.
- Check for Windows updates.
- In the Windows search bar, star typing “Check for updates” until that System settings option appears. Select the option.
- Click “Install now” or “Check for updates” as appropriate.
- Restart the PC.
- Continue to check for updates and restart the PC until no pending updates are found.
- Purchase a Bluetooth antenna.
If you are still experiencing difficulty, feel free to reach out to us at customersupport@korr.com.