Bluetooth Connection Troubleshooting Guide

If you are having difficulty establishing or maintaining a Bluetooth connection, try the following in any order: 

  • Ensure Bluetooth device (e.g. CardioCoach or heart rate device) is powered on. 
  • Ensure Bluetooth device (e.g. CardioCoach or heart rate device) is not connected/paired to any other device. 
  • Reduce interference. For example: 
    • Keep the Bluetooth device (e.g. CardioCoach or heart rate device) close to the PC. 
    • Turn off any unused Bluetooth devices. 
    • If possible, turn off fluorescent lighting, TVs, radios, etc. 
  • Ensure PC supports Bluetooth: 
    • Try to toggle Bluetooth on and off.  If toggle is missing, your PC may not support Bluetooth. 
  • Toggle Bluetooth on and off.
    • Open Windows “Bluetooth and other devices settings” (can be found using the Windows search bar). 
    • Locate Bluetooth toggle. 
    • Click switch to toggle. 
  • Restart the PC. 
    • Open the Start menu. 
    • Click the power icon. 
    • Click Restart. 
  • Check for Windows updates. 
    • In the Windows search bar, star typing “Check for updates” until that System settings option appears.  Select the option. 
    • Click “Install now” or “Check for updates” as appropriate. 
    • Restart the PC. 
    • Continue to check for updates and restart the PC until no pending updates are found. 
  • Purchase a Bluetooth antenna. 

If you are still experiencing difficulty, feel free to reach out to us at customersupport@korr.com.

Was this article helpful?

Have Additional Questions?

Our KORR Medical Technology specialists are trained to answer any questions you may have. Call us at 1-877-859-3007, or click one of the options below.

Help Center Email Us Call

Replacement Supplies

Browse Supplies
The European Union’s ePrivacy Directive (often referred to as the ‘cookie law’) and General Data Protection Regulation (GDPR) places requirements to provide information about, and gain consent for the use of cookies. This site uses cookies. By continuing to use this website, you agree to their use. To find out more, including how to control cookies, see here