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Please provide the information below to register your KORR product:
Registration of your product within 30 days of purchase activates your KORR factory authorized warranty for 2 years.
This KORR Medical Technologies, Inc., product, together with its standard accessories, except for certain disposable products, is guaranteed for a period of TWO YEARS from the date of shipment.
This warranty covers the repair or replacement, at KORR’s sole discretion, of the product or defective parts. KORR reserves the right, at its sole discretion, to perform warranty service at its factory, at an authorized repair station, or at the customer’s facility.
Claims for damages during shipment must be filed promptly with the transportation carrier.
Any instrument or accessory returned to KORR for warranty service must be accompanied by a clear and detailed explanation of the defect or problem found, and must specify the model name, model number, and serial number as it appears on the product. Written or verbal permission must be received before any product is returned to KORR for warranty service.
The warranty does not cover: a) consequences caused by accident, abuse, tampering, misuse, alteration, or other external causes; b) consequences caused by operating the product outside of the permitted or intended uses as described by KORR; c) consequences caused by failure to follow KORR’s specific operating instructions; d) consequences caused by service performed by anyone other than a KORR representative or at a KORR authorized repair station; e) use of a faulty breathing device not manufactured by KORR.
KORR strongly recommends use of a KORR manufactured MetaBreatherTM to ensure measurement accuracy. KORR cannot guarantee the ability of this product to accurately measure metabolic rates when a breathing device other than a MetaBreatherTM is used. Furthermore, improper or incorrectly performed maintenance or repair voids the warranty.
To the extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, statutory, express, or implied. If KORR cannot lawfully disclaim statutory or implied warranties, then to the extent permitted by law all such warranties shall be limited to the duration of the express warranty and to the repair or replacement of the product as specified above. Furthermore, KORR expressly disclaims any liability for direct, indirect, incidental, special, or consequential damages of any nature. If any term of this warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Please Visit our Product Service Page and fill out the the product service form
If you have questions about how to interpret your test results, unusual readings, different patient populations, or device operation, we have designed a page on this site to assist you here (About RMR & VO2). If you have additional questions, our Customer Support department will be happy to assist you.
Please Visit our customer support form by clicking on the link below.
and a KORR representative can answer any of your questions.
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