Service Metabolic Unit + Return Shipping from USA
Supplies
A service engineer has evaluated your complaint and has determined that your unit requires service.
Your device will need to be sent to our facility in Salt Lake City, Utah. Â The minimum charge for diagnostic service is $130.00. Once your unit has been evaluated, additional charges may be necessary for parts and labor. Â We will contact you with an estimate before making any such repairs.
Please read ALL information BELOW for international shipping and customs information.
PLEASE READ CAREFULLY:
Payment
When you pay for your service on www.KORR.com, you will pay for RETURN shipping from the US only. Please choose the shipper/exporter of your choice and have them manage the logistics of shipping to the US.
Package Device
- Remove all hoses, adapters, and cables; Â all we need is the device (unless you are instructed otherwise).
- Place the device in a plastic bag to protect the intake ports from dirt and debris.
- When boxing the unit, protect it with 2-3 inches of packing material (ie: bubble wrap).
Complete Form
- Download Commercial Invoice from the link at the bottom of this page.
- Take the form and the boxed unit to your shipper/exporter. Utilize their assistance to fill out the form as directed.
- The “Unit Value” will be the amount shown on your invoice for the cost of service.
- Sign and date as instructed.
- Courier will then complete shipping process.
If you have any questions regarding shipping, please contact shipping@korr.com.
| Weight | 6 lbs |
|---|---|
| Dimensions | 16 × 12 × 9 in |
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